Please issue all returns to;
Returns will only be considered on like new, unopened items within 7 days of delivery. Shipping cost is non-refundable. TRACKERDIE is not responsible for any returns/refunds outside of the aforementioned window. However, shit happens sometimes, email email@example.com with your situation and we MAY be able to help. No guarantees. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will not be refunded. Items shipped under our Free Shipping option will also have the shipping cost deducted from the refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-3 days.
If you haven’t received your refund yet, but have been approved, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
If you are looking to exchange a product for another, email email@example.com with your order number, and what you are looking to do. Exchanges will only be honored within 30 days of delivery of said item. Any shipping charge incurred by an exchange is the responsibility of the customer, and TRACKERDIE will invoice accordingly.
IF YOU HAVE RECEIVED THE WRONG ITEM OR ARE MISSING ITEMS, EMAIL SHIPPING@TRACKERDIE.COM WITH YOUR ORDER NUMBER AS WELL AS THE MISSING OR INCORRECT ITEMS
CANCELLING AN ORDER
Orders may be canceled free of charge within a 24 hour period. Once 24 hours has past, cancellation of an order will be subject to the discretion of TRACKERDIE. "Special Order" items will NOT be refunded/cancelled after the 24 hour cancellation window has closed. This saves us from being stuck with an expensive product that we do not normally stock. If you have a question as to whether or not an item is considered "Special Order" please email us for more information BEFORE placing your order. Once an order has been placed you are agreeing that you have read and understand our policies. Canceled orders approved by TRACKERDIE outside of the aforementioned window may be subject to a restocking fee.
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